Our Approach

Customer Satisfaction Management

Samsung SDI is making efforts to manage customer satisfaction, in accordance with its customer-centric quality guideline "Creating Value for Customers, Making the World a Better Place". To reinforce product competitiveness, the company is running an internal award system for diagnosing and evaluating business sites' quality status, and by constantly operating a customer satisfaction and response system, the company is quickly responding to customers' needs. Each business division is making effort to improve customer satisfaction by pushing forward with various activities that strengthen quality competitiveness.

Key strategies of Samsung SDI
Risk
  • Increased customer safety risks, and strengthening of safety regulations and technology barriers according to such risks
Opportunity
  • Growth of a high-capacity, high-density battery market focusing on electric vehicle market
Performances
Incongruity Rate of Measuring Instrument Management 0.6% Incongruity Rate of Measuring Instrument Management
Quality Training Number of Classes 23 Quality Training Number of Classes
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