| 17 |
- The best supplier of Bosch
- Rechargeable battery, 2007
Samsung SDI was nominated the best rechargeable battery supplier by the world's largest electric tool makers, Bosch of Germany, and was awarded the Best Overall Performance award in July 2007. Evaluating 40 vendors supplying nine major components for quality, development and supply performance in the period of 2006 to 2007, Bosch chose Samsung SDI the best vendor of rechargeable batteries. It was a momentous accomplishment in 2 years and 6 months after the first contract with Bosch in February 2005. The purchase Director in Bosch quoted "Samsung SDI was the only company that scored 100% in quality and supply performance. No defects had ever occurred so far, not even once."
In another advancement, Samsung SDI launched an MOU signing ceremony with Hewlett Packard, the world's leading laptop computer maker, for battery supply in September 2007. In the ceremony, HP expressed gratitude to Samsung SDI for additional battery supply in the second half of 2007 and presented an appreciation plaque to mark the successful sales of 130 million battery units from 2001 to August 2007. The two companies also signed an MOU for product supply in 2008 at the ceremony.
|
|
| 16 |
- Win-win with SKYWORTH
- Samsung SDI Tianjin, 2006
“I would like to express my gratitude for Samsung SDI engineers and employees. I wish that we can maintain our cooperative relations, working together for co-prosperity and win-win (TV Division, SKYWORTH, December 6, 2006)”
In Summer 2006, SKYWORTH, a Samsung SDI customer for CRT, saw a surge in demand for 32” Vilxim. To meet the demand, SKYWORTH and Samsung SDI worked hard to increase productivity. The two companies benchmarked against best practices and analyzed improvement effect everyday. As a result, the line productivity of SKYWORTH doubled.
|
|
| 15 |
- With ACFC
- Samsung SDI Shenzhen, 2006
The way to position CRT products in a market, where FPD grows very fast, is to raise productivity and continue to offer differentiated customer service, while securing price competitiveness and brining profits to customers. True productivity would be improved when comprehensive production competitiveness beyond the line productivity is secured.
Samsung SDI helped to improve the line productivity of GREATWALL through ACFC. We passed over 6 Sigma to GREATWALL and shared the awareness that quality and productivity were the sources of competitiveness. All theses were intended to improve comprehensive production competitiveness.
|
|
| 14 |
- Really good report
- Mobile Display, 2006
“The team manager was satisfied with the Monthly Report / Weekly Report, and asked team members to have a look at them for a reference (Jeon Sang Joon, MOTOROLA, April 6, 2006).”
The biggest customer concern is about product quality. Samsung SDI documented yield, possible defects in manufacturing processes, quality trending, customer complaint analysis and improvement plans, and improvement results on a weekly and monthly bases and presented them to MOTOROLA. We thought over and over about how to communicate information that the customer wants in ease-to-understand formats. MOTOROLA praised our weekly and monthly reports by saying ‘Really Good,’ and showed them to our competition as a good example.
|
|
| 13 |
- Caring environment with customers
- Samsung SDI Hungary, 2005
Achieving customer satisfaction, environmental consideration, and 1.2 billion won in cost saving
Environment issues are a hot topic around the world and in Europe in particular. SDIHU is thinking about environment issues with customers at customer interface.
SDIHU has undertaken a project to collect and recycle packaging materials and pallets that have used to carry products. Poland customers like SEH, HISENSE and DEMPOL were involved. As a result of the project customers were able to save efforts and cost for packaging material disposal, and Samsung SDI saved cost thanks to recycling. On top of that possibilities that the disposed packaging materials might pollute the environment were lowered. Samsung SDI caught three birds with one stone.
|
|
| 12 |
- The best partner of FUNAIi
- Samsung SDI Malaysia, 2005
“…we reached the daily production target easily. Actually we could finish production earlier before 5:00 p.m…(Yoshitaka Kobayashi, CRT Quality, FUNAI)”
A product is not the only thing that Samsung SDI provides to a customer. The company supports everything a customer wants ranging from quality, people, service, and productivity improvement. SDI(M) improved the 17” monitor CG* adjustment time of SDMA by 32%. And pulling off in productivity improvement project of FUNAI, Samsung SDI shared joy of 51% productivity improvement with the customer.
SDI(M) was selected as the best supplier of FUNAI in 2005.
|
|
| 11 |
- Addressing customer trouble within 24 hours
- Samsung SDI Tianjin, 2005
“…Quality is stable with little defects, compared to competitors. Your products helped us improve productivity. And service after sales people of SSDI were greatly helpful. Thank you for all this. May I wish for unchanged quality, service after sales, and technical support from you (Miu Yan Chun, Quality Control of KONKA).”
Samsung SDI tries to solve a customer’s difficulties as soon as possible. Competitors take 3-4 days to respond to customer requests on average. SSDI responds to them within 24 hours.
|
|
| 10 |
- SQCI(Supplier Quality Control Innovation) / Eco-Partner certified
- Samsung SDI Tianjin MD, 2005
|
Samsung SDI Tianjin MD (TSDIM) is a new plant. It successfully laid foundation for customer satisfaction in less than a year. The biggest concern of customers is quality and environment. TSDIM is solidifying its ground with environment-friendly systems and proactive quality assurance system for customers.
|
|
| 9 |
- Raise productivity of customers
- Samsung SDI Shenzhen, 2005
“…Thank you again for helping SKYWORTH take our overall management to a higher level. (Lian Jun, senior manufacturing manager of SKYWORTH).”
The Chinese TV market is already faced with unlimited competition. SKYWORTH, a large TV company, was eager to raise competitiveness through productivity and quality improvement. SSDI helped improve production speed of customer lines, changed process designs, and analyzed structure of customer products to strengthen outgoing inspection, ultimately improving productivity. Line productivity was up 41% in SKYWORTH.
|
|
| 8 |
- Basics and principles
- Samsung SDI Dongguan, 2005
“Customers don’t wait for us. Delighting customers with the best quality is the only way that we can survive (Mr. Chun Sungwoog, LCD manufacturing, DSDI).”
Quality is the most basic requirement for customer satisfaction. DSDI aims to minimize defect rates on customer lines.
DSDI succeeded in significantly lowering the defect rate of NOKIA TMC lines by thorough operation management practices, for example, night time-meeting on a daily basis and audits around the clock. A way to quality enhancement is to go by principles. DSDI tries to be a plant that perfectly complies with standards.
|
|
